How can I track my order?
A shipping confirmation email is sent to the email address you provided at the time your order was placed.
When will my order be delivered?
Orders are usually shipped within 24-48 hours of purchase excluding bank holidays and weekends. As soon as your order ships you will receive an email confirmation. Be sure to check your spam folder and add email@example.com to your address book. You can also check your order status by signing into your account.
Do you have recipe ideas for your products?
Yes, all of our products have recipe ideas and directions on the back label.
Are your products suitable for vegetarians or vegans?
All of our products are suitable for vegetarians. Some products are suitable for vegans, but please check the ingredients list on each product description.
I’m allergic to certain ingredients
All allergy information is listed on each product description.
What ingredients are used in your products?
All ingredients are listed on each product description.
Where do you deliver to?
We deliver throughout the UK. We do accept international orders , please contact us for more information.
How much is shipping?
Our shipping prices start from £3.50 upwards depending on items ordered.
What if I don’t have a PayPal account?
You do not need a PayPal account to purchase our products. Follow the instructions on the PayPal screen to pay using your credit or debit card, it’s easy!
What forms of payment do you accept?
We glady accept all major debit and credit cards through PayPal.
I’m a retailer and I’d like to stock your products, who should I contact
Please visit our contact page to direct you accordingly.
Do you accept returns?
Gift Boxes & Hampers
If, for any reason your Tan Rosie Gift Box or Hamper does not arrive in a satisfactory condition, we will happily offer a replacement or a refund. This does not affect your statutory rights. Your purchase is covered by our money-back guarantee of satisfaction. Please inform us of any problems within 7 working days of receipt of an order. Contact us via phone or email for a swift resolution. For cancelled orders, credit/debit cards are refunded within 2 working days.
Where the product is to be returned to us for a full refund, we do not accept liability for the return carriage costs incurred. If a return is arranged, a deduction will be made from the refund to cover the cost of collecting the goods. However, if returning faulty goods we will issue a refund for the return postage costs incurred.
Any item that has been opened or tampered with will not be refunded or exchanged. If your item is damaged, please inform us within 7 working days and we will refund or exchange your purchase. If a return is arranged, a deduction will be made from the refund to cover the cost of collecting the goods. However, if returning faulty goods we will issue a refund for the return postage costs incurred.
Where can I buy your products?
www.tanrosie.com is the official website for Tan Rosie. Our products are available at various farmers markets and events we exhibit at across the Midlands and UK. Please see our stockist page for retail shops around the country.
Do you ship internationally?
Yes we ship internationally! Please email your order through to firstname.lastname@example.org and we will send you a quote for delivery before proceeding. Once you are happy with the delivery fees we will send you full tracking information via email. Please note: Tan Rosie Foods Ltd are not responsible for the payment of any Duty, Tax fees within your country.
When will I receive confirmation for supper club tickets purchased?
Once you pay for your tickets we will email you confirmation with our address details and further information.
How many supper club tickets can I buy?
You can book 1 or 16, the choice is yours!
Can I reserve supper club tickets without paying?
No, all tickets must be paid for in advance to secure your booking.