How can I track my order?
A shipping confirmation email is sent to the email address you provided at the time your order was placed.
Our main courier DHL will send you notification emails and text messages to inform you when your order is out for delivery and any other delivery updates.
When will my order be delivered?
Orders are usually shipped within 24-48 hours of purchase excluding bank holidays and weekends.
All deliveries are made with DX Express and are delivered within 1-2 working days Monday-Saturday. Full tracking is provided with text and email notifications from DX Express.
As soon as your order ships you will receive an email confirmation. Be sure to check your spam folder and add email@example.com to your address book. You can also check your order status by signing into your account.
Do you have recipe ideas for your products?
Are your products suitable for vegetarians or vegans?
I’m allergic to certain ingredients
What ingredients are used in your products?
Where do you deliver to?
We deliver throughout the UK only (UK Mainland and UK Offshore). We do not currently accept international orders.
Do you deliver to Scotland
Yes we do deliver to Scotland and the Scottish Highlands. However, The Scottish Highlands and Islands are subject to separate flat rate delivery charges. Please enter your delivery details at the checkout for delivery costs.
Certain areas of Scotland are also subject to separate delivery charges also.
How much is shipping?
Our shipping prices start from £4.95 and all orders of £30+ are free in the UK Mainland for 1-2 Day Delivery. Scottish Highlands & Northern Ireland have separate shipping rates. Enter your delivery address at the checkout for prices.
What if I don’t have a PayPal account?
What forms of payment do you accept?
I’m a retailer and I’d like to stock your products, who should I contact
Do you accept returns?
If, for any reason your Tan Rosie Gift Box or Hamper does not arrive in a satisfactory condition, we will happily offer a replacement or a refund. This does not affect your statutory rights. Your purchase is covered by our money-back guarantee of satisfaction. Please inform us of any problems within 7 working days of receipt of an order. Contact us via phone or email for a swift resolution. For cancelled orders, credit/debit cards are refunded within 2 working days.
Where the product is to be returned to us for a full refund, we do not accept liability for the return carriage costs incurred. If a return is arranged, a deduction will be made from the refund to cover the cost of collecting the goods. However, if returning faulty goods we will issue a refund for the return postage costs incurred.
Any item that has been opened or tampered with will not be refunded or exchanged. If your item is damaged, please inform us within 7 working days and we will refund or exchange your purchase. If a return is arranged, a deduction will be made from the refund to cover the cost of collecting the goods. However, if returning faulty goods we will issue a refund for the return postage costs incurred.
Where can I buy your products?
Do you ship internationally?
No, not currently.
All international deliveries are now on hold until further notice.