How can I track my order?
When will my order be delivered?
Do you have recipe ideas for your products?
Are your products suitable for vegetarians or vegans?
I’m allergic to certain ingredients
What ingredients are used in your products?
Where do you deliver to?
We deliver throughout the UK. We do accept international orders too, simply purchase and see flat fee at checkout!
How much is shipping?
Our shipping prices start from £3.00 and all orders of £10+ are free in the UK for Standard Delivery.
We have an UK Express Delivery service 1-2 days (working days) available too.
What if I don’t have a PayPal account?
What forms of payment do you accept?
I’m a retailer and I’d like to stock your products, who should I contact
Do you accept returns?
If, for any reason your Tan Rosie Gift Box or Hamper does not arrive in a satisfactory condition, we will happily offer a replacement or a refund. This does not affect your statutory rights. Your purchase is covered by our money-back guarantee of satisfaction. Please inform us of any problems within 7 working days of receipt of an order. Contact us via phone or email for a swift resolution. For cancelled orders, credit/debit cards are refunded within 2 working days.
Where the product is to be returned to us for a full refund, we do not accept liability for the return carriage costs incurred. If a return is arranged, a deduction will be made from the refund to cover the cost of collecting the goods. However, if returning faulty goods we will issue a refund for the return postage costs incurred.
Any item that has been opened or tampered with will not be refunded or exchanged. If your item is damaged, please inform us within 7 working days and we will refund or exchange your purchase. If a return is arranged, a deduction will be made from the refund to cover the cost of collecting the goods. However, if returning faulty goods we will issue a refund for the return postage costs incurred.
Where can I buy your products?
Do you ship internationally?
Yes we ship internationally! Simply purchase your items at the checkout.
Please note: Tan Rosie Foods Ltd are not responsible for the payment of any Duty, Tax fees within your country.